Friendly Returns and Exchanges
We take pride in the quality of our products and strive to ensure your complete satisfaction. In the unlikely event that you receive a broken or defective item, we offer a warranty for a swift replacement. To initiate this process, please send us a photo clearly showing the issue within 48 hours of receiving your order, as evidenced by tracking information. Our dedicated team will promptly assess the situation and arrange for a replacement to be sent your way, hassle-free, on us. Your satisfaction is our top priority, and we are committed to delivering products that meet our high-quality standards.
All items come with a 30-day warranty. During this period you can either return your item(s) for a full refund, get a replacement, or make an exchange. We will provide a prepaid shipping label if the defective item must be shipped back to us. You must attach a picture for our reference and record that shows the broken/defective items and describe the issue(s) with your item.
Returns for Exchange or Refund:
Thirty days from when you receive your order:
If you are not 100% happy with your order, you are welcome to contact us within 30 days of delivery to request a return or exchange. Please email us at firstname.lastname@example.org, and we will guide you through the process.
30 days + 7 days:
After we have provided you with the return address within the 30-day return/exchange window, please return your items within seven (7) working days. Items returned after seven days will not be eligible for an exchange or refund.
When returning an item for kick-back to your payment method that was used upon the order, you will be responsible for the shipping fee on sending the item(s) back to us. However, if you decide to proceed with an exchange, we will cover the shipping costs to send the new item(s) back out to you.
Once your package has arrived at our facility it will take a few business (M-F) days (in rare cases, it can take up to 14 days) for us to process your request. During this timeframe, our staff will verify and account for what you have sent us.
As soon as we get a confirmation from our warehouse, we will get in touch with you via email to confirm we have received your return and finalize the process.
To be eligible for a refund or exchange, items must be full-sized, and at least 90 percent of the product needs to remain with perishable products (i.e. makeup; skincare; supplements; etc.): this is a courtesy measure to ensure this policy is not abused (of course, we must discard the product once we receive it back). If you return an item that is broken, defective, and/or more than 90 percent used, a refund cannot be honored.
Please also note that the following are final sales:
and/or items marked 'final sale'
- Expedited shipping costs are non-refundable.
- Returns must be initiated within 30 days of receiving the goods.
- For international orders, we accept returns on unworn, non-custom full-price items within 30 days of delivery. Please be aware that original international shipping fees are non-refundable, and we do not cover the cost of return (or exchange) shipping for international orders.
Kindly ensure thorough and secure packaging when sending back your Heal Yes! warranty and return items. We cannot assume responsibility for items lost in transit due to inadequate packaging. We recommend sealing the items in individual small plastic zip-seal storage bags before placing them within a well-sealed envelope or bubble mailer. If possible, kindly package chains (if unattached) separately in their own zip-seal bags to prevent any potential scratching during shipping and handling. Your attention to these packaging details will help ensure the safe and secure return of your items.
In the interest of fairness and integrity, we ask that this generous policy not be abused. If we determine, in our sole judgment, that a client is taking unfair advantage of the provisions of our policy, we reserve the right to discontinue this courtesy for that specific client.