NATURAL AND ORGANIC INGREDIENTS: Q & A

Heal Yes!

Where can I see the formulas?

Each product page fully discloses the ingredients!

Some formulas contain [mica / titanium dioxide / a specific ingredient] while others do not; why the variance?

Clean cosmetic formulas are our priority, though each of us has specific ingredient needs: We have a variety of formulations to choose from in effort to cater to various ingredient, sensitivity, and allergen needs. Additionally, we always disclose all the ingredients on product pages and product labels.

A good starting point is within this very page you're viewing as well as the ingredient starting points here to find your specific products.

Often, our savvy supporters entrust us to provide specific formulas that match their ingredient needs; if you want to steer clear of an ingredient, we surely have options for you!

For instance, if you prefer or need makeup without mica, choose mica-free. Needing to avoid titanium dioxide? We have options without titanium dioxide. The list goes on and on!

Selecting from samples is a good starting point if you need a bit of direction!

Does Heal Yes! use nanoparticles in any formulas?

No, never! Nanoparticles are cosmetic ingredients so small in size they can allegedly permeate pores and enter the bloodstream (no thanks! Our bodies have enough to contend with!). We entrust cosmetic-grade particle sizes and even high-micron sizes!

Are the formulas fragrance-free?

Synthetic fragrances are always avoided among Heal Yes! formulas; naturally, scents or aromas come from raw ingredients themselves (e.g., lavender imparts a natural floral aroma; some organic oils and waxes smell clean and nutty; etc.).

Are Heal Yes! formulas vegan?

Most products are vegan, indeed, albeit some contain beeswax; the vegan collection is here. ​We use kosher or synthetic beeswax. Always, we avoid carmine.

Is Heal Yes! gluten-free?

Heal Yes! formulas do not use gluten, not even our vitamin E. If there is ever even a trace amount, it will be disclosed within the fully disclosed product page ingredient list. ​When and if we carry other brands that contain gluten, we will disclose such within the ingredient section on that respective product page.

Are all the products hypoallergenic / non-clogging / non-comedogenic?

According to fda.gov, hypoallergenic cosmetics are products that manufacturers claim produce fewer allergic reactions than other cosmetic products. . . .

We seek to offer the purest array of ingredient combinations to appeal to various skin types and those with specific ingredient needs, whether due to sensitivities or allergies. Sensitivities and allergies vary greatly from person to person—and can be dynamic and chage within one person's lifetime—so we advocate knowing what you need to avoid at this point in time and choosing very discerningly among our clean formulas.

What we will not do is green-wash and make over-promising guarantees about something that would work for 'everyone' when we are all truly so very unique, with unique needs; there is no magic bullet product perfect for everyone, no matter how clean it is:

What we DO aim for is to have something--or a whole makeup bag full of formulas--perfect for you, and it may take sampling select option and trying various iterations to figure out what your skin loves most.

Regarding hypoallergenic and non-comedogenic makeup, among other claims, there are not regimented, regulated testing methods to make formulas qualify for these statements: Analyze each formula's ingredient set and the company's trust factor and ethos carefully to make your own wise discernments!

Aren't oils and waxes skin-clogging?

Heal Yes! uses organic, non-GMO, breathable oils and waxes among synergistic formulas.

Noxious, synthetic oils such as mineral oil and petrolatum are clogging and avoided. Do note that organic oils and waxes can be the opposite—gentle and even nourishing; select organic oils, waxes, and synergistic formulas can bode with even the most sensitive skin.

Please note that this is NOT to say that some people do not react to seemingly good ingredients, whether oils, waxes, butters, etc.: our bodies are ever-changing, dynamic, and unique:

Let's use shea butter, for example. One person's skin may love organic shea butter while another needs to avoid it; perhaps another person uses shea butter raw whereas another can use it only when it's in a specific synergistic formula (etc.). It's for the nuances that vary from person to person regarding our skin, bodies, and tolerance levels that we offer a happiness guarantee and sample selections!

COSMETIC AND WELLNESS PRODUCT SAFETY QUESTIONS

Heal Yes!

Is Heal Yes! a good option for those who are pregnant / nursing / of a certain age or condition? What if I'm undergoing a treatment?

What we can and do provide are clean cosmetic products with and without specific ingredients so you can make your best decisions among wonderful options. Regarding claims and conditions, it is in everyone's best interest to ask you to confer with your healthcare provider when it comes to ingredients and your specific safety concerns or needs. We contend that we offer the widest, most purposeful array of ingredients and omissions for you to review with trusted professionals accordingly.

Do products have and SPF rating?

The ingredients that lend the most sun-protective qualities are often titanium dioxide and zinc oxide; we turn to one or both for coverage-enhancing qualities, especially in our foundations. In the future we may obtain specific sun protection factors (e.g., SPF 30, SPF 40, etc.). Note that nanoparticles can be prominent in SPF-lending formulas; Heal Yes! will never use nanoparticles.

Are all the formulas cruelty-free, without animal testing?

Yes! From the raw ingredients themselves to the finished products, all are without animal cruelty! Read more about key factors within cruelty-free makeup here and about how veganism isn't inherently cruelty-free here. Additionally, read about overall cruelty-free benefits here and select among cruelty-free makeup brushes, too!

Are there any natural or organic ingredients to avoid in cosmetics?

Patch Testing for Allergies: A Crucial Step for Everyone

It's important to recognize that individuals can be sensitive to a wide range of substances, even those deemed natural and gentle. (Related article: Sensitivities and Allergies to "Good" Ingredients)

Essential oils, specific plant extracts, and ingredients derived from nuts are common culprits that may trigger allergic reactions in some people.

Regardless of whether you have a known history of allergies or not, it's advisable for everyone to conduct a patch test before incorporating new natural cosmetics and wellness products into their routine. This simple yet effective step involves applying a small amount of the product to a discreet area of your skin, typically the inner forearm or behind the ear.

By taking this precautionary measure, you give your skin the chance to react in a controlled environment, helping you identify any potential sensitivities. Keep an eye out for redness, itching, swelling, or any other unusual reactions during the 24 to 48 hours following the patch test.

Remember, our bodies are unique, and what works wonders for one person may not suit another. By embracing the habit of patch testing, you empower yourself to make informed choices about the products you use. Here's more about patch-testing, with a video, if you want to learn more!

Related article: Sensitivities and Allergies to "Good" Ingredients

Are natural cosmetics and wellness products safe for all skin types?

Generally, natural products are formulated to be gentle on all skin types. However, it's essential to check the ingredient list for potential allergens and conduct a patch test before widespread use. Please see the aforementioned question for more detailed insight!

How can I ensure the safety of natural cosmetics for sensitive skin?

Patch testing is recommended, and if you have specific concerns, consult with a dermatologist before use. Choose among Heal Yes!'s very specific ingredient omission options. Also, do heed the notion that hypoallergenic and natural are not regulated terms; it's best to ensure the safety of your formulas for sensitive skin by choosing samples, patch-testing one at a time, and choosing among truly clean formulas that suit your needs.

How can I verify the authenticity and safety of natural cosmetics and wellness products?

Verify the authenticity of a product by checking for recognized certifications such as USDA Organic or Ecocert when choosing among wellness and supplement options (while cosmetics can have many organic ingredients, minerals and clays are Inorganic themselves). Reading customer reviews provides valuable insights into the product's real-world performance and safety; see that the review options show 'verified buyers' leaving reviews. Stay vigilant against greenwashing tactics, where exaggerated or false claims about environmental friendliness and green claims are made. Consider the potential for mislabeling, especially with smaller companies that may lack resources or know-how for rigorous testing. When in doubt, reach out to the brand directly to inquire about their sourcing, testing practices, and overall commitment to authenticity. If you have questions for us at Heal Yes!, please email hello@livelifepurely.com :)

FRIENDLY RETURNS, EXCHANGES, & WARRANTY

To return or exchange an item, contact us within 30 days of receiving it at hello@livelifepurely.com. We cover shipping for exchanges (you do for refunds, though there are no hidden restock fees). Note that non-refundable items include gift cards and personalized or final sale items such as samples and lab tests.
Heal Yes!

What is the timeframe for returning items for exchange or refund?

Contact us within 30 days of delivery to request a return or exchange. Return the items within seven (7) working days after receiving the return address (and, for exchanges, pre-paid label). Items returned after seven days will not be eligible for an exchange or refund. Again, you have 30 days to contact us about a return or exchange after tracking shows delivery :)

Who covers the shipping costs for returns and exchanges?

For an exchange, we will cover your shipping both to and fro! When returning an item for a refund, there's no restocking or hidden fees, albeit you are responsible for the shipping fee. Again, if you proceed with an exchange, we will cover the shipping costs to send the new item(s) to you.

What is the processing time for returns and exchanges?

Once your package arrives at our facility for a return or exchange, processing takes a few business days on average (up to 14 days in rare cases; holidays and 'boom' times affect this timeline, for instance). We will verify and account for the items you've sent. You will receive an email confirmation once the process is finalized :)

Are there any items that are non-refundable or considered final sales?

Yes, gift cards, personalized products, samples, lab tests, and items marked 'final sale' are non-refundable. Please see our full terms for more details and updates.

Can international orders be returned, and what are the conditions?

For international orders, our same process applies with just a nuance in the shipping rates: Original international shipping fees are non-refundable, and return (or exchange) shipping for international orders is the customer's responsibility, but we provide a ten-dollar (USD) store credit add-on to offset international exchange shipping :)

What precautions should be taken when packaging return items?

Ensure thorough and secure packaging to prevent damage during transit. We recommend sealing items in small plastic zip-seal storage bags and packaging them securely.

What is the process for initiating a warranty claim for a broken or defective item?

In the rare event that you receive a broken or defective item, initiate the warranty process by emailing us at hello@livelifepurely.com within 48 hours of receiving your order (i.e., after tracking shows delivery). Attach a photo clearly showing the issue. Our dedicated team will promptly assess the situation and arrange for a hassle-free replacement at no cost to you.

How long does it take to receive my refund?

After we receive your returned items, we aim to process your (1) exchange within 1-5 business days and (2) refund to your original payment within 3-14 business days (do note that your financial institution can have its own timeline attached to reflecting returns to you as well). Please email hello@livelifepurely.com with any questions!

Is the discount on my original order applicable for an exchange?

Discounts applied to the original order may not be transferred to exchanges. The exchange will be processed based on the current product price at the time of the exchange request.

Can I return a product purchased with a discount or during a promotion?

You can generally return products purchased with a discount or during a promotion (except non-returnable items such as gift cards and personalized or final sale items such as samples and lab tests). Naturally, the refund amount will be based on the actual amount paid.

Please summarize this all for me!

To return or exchange an item, contact us within 30 days of receiving it at hello@livelifepurely.com. We cover shipping for exchanges (you do for refunds, though there are no hidden restock fees). Note that non-refundable items include gift cards and personalized or final sale items such as samples and lab tests.

FAQ ABOUT COUPONS, GIVEAWAYS, ETC.

Heal Yes!

If I used a discount, can I still get a refund or an exchange going?

You can generally return products purchased with a discount or during a promotion (except non-returnable items such as gift cards and personalized or final sale items such as samples and lab tests). Naturally, the refund amount will be based on the actual amount paid.

How often do you run giveaways and promotions?

How often do you run giveaways and promotions?
We regularly run giveaways and promotions throughout the year, and our newsletter is the best place to stay tuned. Also, the Heal Yes! YouTube channel often displays exclusive discounts within videos.

Can I use my discount code on sale items?

The applicability of discount codes to sale items may vary; many sale items will still accept a discount, but some will not. Ultimately, the savings will be reflected upon checkout. Also, check our terms of the specific discount code for information on whether it can be applied to already discounted products.

Are there any restrictions on using multiple discount codes?

Generally, only one discount code can be applied per order, so we suggest going with the discount that provides you the most savings. Promotional offers and discounts cannot be combined unless explicitly mentioned. Check our terms of the specific discount code for information on whether it can be applied to already discounted products.

Can I review Heal Yes! or do a giveaway on my platform?

We appreciate your interest. For review requests or giveaways, please reach out to our marketing team at hello@livelifepurely.com. We love partnering with influencers and beauty enthusiasts to share the love for our natural products.

Do you offer discounts? What's available now?

We periodically offer discounts on our products, and the average discount is 10-percent off (related article: Mainstream vs. Natural Beauty). To stay updated on our current promotions, visit our website's 'Special Offers' section. Sign up for our newsletter to receive exclusive discounts and updates on upcoming sales.