FAQ

Our store is hosted on the securest-of-secure platform with security at the forefront! Our hosting platform is PCI-compliant by default. What does this mean, exactly? Our platform provides a secure shopping experience for our customers by keeping security systems up to date with industry best practices. Payment Card Industry Data Security Standard (PCI DSS) is an information security standard that organizations must adhere to when handling credit card and debit card information. The Payment Card Industry Security Standards Council created this standard to protect cardholder data used for online payments. Our hosting platform is certified Level 1 PCI DSS compliant, meeting all six categories of PCI standards: Maintain a secure network; maintain a vulnerability management program; regularly monitor and test networks; protect cardholder data; implement strong access control measures; and maintain an information security policy.

Simply input it within the input field on the checkout page, which is one page after the cart! We can accept one code per order. While we ship orders $49+ (USA) for free, get a code for free shipping on any order size by joining our newsletter! We send it only a few times per month and absolutely protect your info!

First, make sure your shipping and billing details--including zip codes--are correct. Double-check all info, including the CVC, too, please! Our system is secure and detail-oriented, requiring no typos. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!

Please note: If you want to pay via credit card and are using AMEX, you have to proceed to PayPal first, and then select the option "Pay with Credit or Debit Card" inside PayPal. If you need help with that, please contact our customer service.

Standard delivery: 7-10 business days processing + standard shipping* While express shipping is not an option due to the custom nature of our products, if you’re entrusting our store to send a gift (yay!), the gift card can be gifted to your giftee asap!

*All shipping times do not account for any unforeseen delays on the courier's end. Our carrier is operating with the utmost caution to protect our customers and the delivery workers. This may add to unavoidable delivery delays. We appreciate your patience and understanding during this time.

We are happy to offer the most competitive rates: Shipping costs? We keep it simple:

Standard Delivery

Orders above $49: Shipping is on us!

Orders below $49: $4.99 or be a part of our newsletter for FREE shipping on ANY order size! Join here!

Absolutely! We’ll send a tracking number via email when your processing time is complete and the order is shipping out! Please do check your spam folder in case this message lands in there or, if you use gmail, sometimes the promotional folder as well.

With your tracking number you can track your order at the courier used (most often we use USPS. Sometimes, when applicable, DHL.)

You can also send us a quick message and we'll be happy to track it for you.

It’s a fact that most ancillary package inserts get thrown away. We opt for a minimalist approach: Aside from your package and goods, we affix or insert the order information, and that’s it! We do not regularly utilize packaging frill and fill, marketing inserts, or gift-wrap.

In rare cases, your package can show as ‘delivered’ before you receive it, but this may be down to the delivery being marked as complete preemptively by the courier. Alternatively, your shipping carrier might have left it in a hidden location to prevent damages or theft. Check between your front doors and talk to your household members and neighbors. We’ve even hears of couriers sticking it in a plant pot or bush, which is out of our control but perhaps a creative way the courier utilized to try to safeguard the package.

If you still can’t locate your order, contact your shipping carrier and state your tracking number. After that step, get in touch via http://hello@livelifepurely.com and we will do our best to assist you in locating your missing package

Naturally, as you’d likely expect, we are unable to re-send orders claimed 'non-received' if they do show up as delivered as verified by tracking.

We’re here for you! If you still have questions or simply have something to say, send us an email at hello@livelifepurely.com, and we'll get back to you as soon as we can! Don't forget: if you’re contacting us about an order, we need your email address or order number, too, please!